Refunds & Returns

Can I return my item for a refund or exchange?

Of course you can return to us If for any reason you are not completely happy with your purchase, we will be happy to accept a return for an exchange or full refund (t&c’s and policies) apply.

This does not apply during Black Friday Or sale items as products are non-returnable, non-refundable and non-exchangeable

How long after purchase can I make a return?

Returned items must be received by us within 14-days of receipt.

Returns on mystery boxes:

Products are non-refundable and cannot be exchanged even if you may already own that product or it is not to your suiting. Please be aware when purchasing that you may get a colour that you do not like etc however as this is a mystery box product choices can change dependant on availability.

How long does a refund take?

We aim to process all of our returns within 5-7 working days after we have received your parcel. During busy periods such as this may take slightly longer.

Can I get my shipping fees back?

unfortunatly any original shipping fees or return shipping charges are non-refundable.

I have received a faulty item, what do I do?

This is super rare and we can only assume this occurred during the manufacturing or in transit. Please send us an image or video to thebeautyempire21@gmail.com so we can look into it and help you further.